Product Design Leader

Designing
systems
that scale
with intention

Principal Designer at JP Morgan Chase. I lead teams that transform complex financial products into clear, human experiences.

Will Smith
About & Process

Strategy through craft

I'm a design leader who operates at the intersection of product strategy and hands-on design craft. Over the past decade, I've built and scaled design teams at enterprise and startup scale.

At JP Morgan Chase, I lead product design for platforms that serve millions of users. My work focuses on turning ambiguous, complex problems into structured design strategies that teams can execute with clarity.

I believe the best design leadership is invisible — it shows up in the quality of decisions a team makes, not in the volume of artifacts produced.

01

Listen + Learn

I immerse myself in your business ecosystem, gathering insights through listening and research to understand your unique challenges.

02

Empathize + Strategize

I develop a deep understanding of user needs and transform those insights into a strategic roadmap aligned with your objectives.

03

Build + Bridge

I construct initial frameworks that connect user requirements with technological possibilities, creating prototypes that link vision to implementation.

04

Sketch + Share

I iterate on concepts, collaboratively developing and presenting early-stage design ideas that represent big picture solutions.

05

Tease + Test

I validate design hypotheses through targeted user feedback and testing, refining the selected approach with an infusion of real-world insights.

06

Design + Delivery

I finalize the solution, preparing comprehensive design assets and guidelines for a seamless transition from concept to digital product.